Frequently Asked Questions
You certainly can! Just drop over to the Booking section of our website. Please note however that our Vacation Homes, Ocean Lodge, and a couple of other cottages are bookable only by calling us at 800.565.5068 ext 1.
While Vacation Homes have a check-in of 4pm and check out of 10am, all other accommodations have a check-in of 3pm and check-out of 11am. Arriving early? You are welcome to enjoy our recreation facilities and programs. Feel free to linger after checking out and extend your stay! Please note, late check-out times may result in additional fees. To confirm your check-in/out times, check your confirmation letter.
Due to the variety of accommodations from rooms and cottages to homes, our cancellation policy varies. In the unfortunate event that you should need to cancel your reservation, the following will apply:
For stays of less than 5 nights (not including reservations in July and August):
We require notice of cancellation 72 hours before 3:00pm of your scheduled day of arrival. Cancellations made within 72 hours, including not showing up on your arrival date, shall result in a forfeiture of your deposit or form of guarantee.
For stays of 5 nights or more:
We require notice of cancellation 30 days before 3:00 pm of your scheduled day of arrival. Cancellations within 30 days, including not showing up on your arrival date, shall result in a forfeiture of your deposit or form of guarantee.
For July, August, and holiday reservations:
If your stay includes July, August, Christmas Day, New Year’ s Eve, Heritage Saturday or Sunday, Labour Day Saturday or Sunday, Easter Saturday or Sunday, Thanksgiving Saturday or Sunday we require notice 7 days before 3:00pm of your scheduled day of arrival. Cancellations made within 7 days, including not showing up on your arrival date, shall result in a forfeiture of your deposit of form of guarantee.
When you make your reservation, the following deposits apply:
For reservation of one to four nights, we require a one-night deposit including tax.
For reservations five nights or more we require ½ of the stay including tax.