The Assistant Food & Beverage Manager will work under the direction of the Food & Beverage Manager and works closely with the food and beverage leadership team to ensure that the service and quality standards of the outlets, banquets are met and continually developed within established business and strategic plans.  This role will be responsible for assisting the Food and Beverage Manager with the administration, supervision and service quality of all food and beverage outlets for the Resort.

Key Responsibilities:

• Effective and efficient administration and leadership of the front of house associates and functions of the outlets
• Provide leadership and support to the food and beverage supervisors and leads
• Maintain service standards and enhance quality of service and offerings in partnership with the Service Manager and food and beverage leadership
• Establish, communicate, train and monitor front of house procedures
• Recommend changes in policies to achieve objectives, based on detailed knowledge of the outlets and the respective operations
• Assist in the hiring process, train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching and counseling as needed
• Manage scheduling in accordance with employment policies and budget targets
• Ensure that all time management and payroll processes are carried out in an accurate and timely manner
• Assist in development and implementation of employee orientation and training
• Assist in the development and presentation of menus as required
• Assist in the development of operating budgets and administer those budgets on an ongoing basis by monitoring and tracking expenses
• The position requires strong presence on the floor during peak times of operation, in the lounge, and restaurant ensuring quality service to our guests.
• Serve as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, taking orders
• Work with leadership to ensure that hourly associates clearly understand their job roles, responsibilities and performance expectations
• Address guest concerns, requests or issues
• Monitor dining rooms for seating availability, service, safety and wellbeing of guests
• Complete scheduled inventories, stock and requisition necessary supplies
• Collaborate with leadership to develop and carry-out ideas and procedures to continuously improve department performance around GSS scores
• Ensure that department goals are communicated, understood, and met by associates
• Assist in the development of the wine and beverage program through developing relationships with key suppliers, in alignment with business plan
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Prepare and conduct performance reviews of hourly associates
• Coach and develop associates through career development and advancement opportunities
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Perform beverage inventories and place beverage orders with suppliers
• Other duties as assigned

Qualifications:

• Post-secondary degree, diploma or certificate in related field an asset
• Minimum 2 years’ restaurant management experience
• Previous resort experiences an asset
• Comprehensive knowledge of fine food, wine and service
• Previous cash handling and budget administration experience
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) levels 1 & 2 wine courses an asset
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with food and beverage software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion.
• Must possess strong cocktail/bar experience

Working Conditions:

• Based on-site at the resort.
• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling
• Experiences
• Must be available during peak seasons and resort events.

White Point Beach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.